Reward Program Questions

WHAT ARE CREATURE COINS?

Coins are rewards earned with each qualifying purchase of product in the store made by LOGGED IN users. They can be used to help pay for future orders or special products. You’ll see notifications of amounts you’ll earn and coins you’re spending on the Cart and Checkout pages. You can check your current Coin totals on your Account page.

I DIDN'T RECEIVE COINS FOR MY ORDER. HOW DO I GET THEM?

Coins are only earned for orders made by LOGGED IN users and placed on or after May 10th, 2019. If you check out as a guest, your order will not receive Coins. If you placed an order while logged in and did not receive Coins, please use the Contact form and support will help you out.

I USED A COUPON AND DID NOT RECEIVE COINS. WHY NOT??

Creature Coins are only earned for actual money spent on product in an order. Most discount codes and orders where Coins were spent to help pay for product will only earn Coins for the balance amount after such reductions.

MY ORDER TOTAL WAS LARGER THAN THE AMOUNT OF COINS I EARNED. WHY?

Coins are earned only for the total of product in an order, not for taxes and shipping amounts or discounts via coupon / Coins spent.